Aspire Mobility moving and relocation services are founded on clearly defined and certified processes that are re-audited at regular intervals by independent auditors.
Effective processes and IT applications will only assure a high quality service delivery when managed by well-educated, dedicated and engaged staff. Accordingly, we spend considerable time and resources training our people in our business procedures and systems, quality standards, business ethics, friendly customer service and good manners.
For the fourth year running, the Brussels-based global Federation of International Furniture Movers (FIDI) Academy have recognized Aspire Mobility with the coveted Gold Award for driving and promoting industry knowledge by sending employees to attend the Academy’s training courses and seminars annually.
We monitor our performance through our Customer Quality Feedback program to identify any need for enhancement of our services and business procedures.
Aspire Mobility business and move management procedures are certified to be in accordance with FAIM, the international quality program established by FIDI.
The quality program defines 16 key parameters in an international move and sets high-quality standards that must be consistently met to gain and maintain FAIM quality certification.
Compliance with the FAIM Quality Program is independently audited every two years by Ernst and Young, one of the world’s leading management consultants. We successfully completed our latest FAIM re-certification as a FIDI top-performer in 2017 and our internal audits 2018-2019 also as top performers.
FAIM certification assures that you will receive the highest level of customer service and that your household goods and personal effects are handled properly from packing at origin, to unpacking in your new home.
Benchmark
During the FAIM audit process, our results are benchmarked by Ernst and Young based on audits of 500 leading moving companies.
Aspire Mobility's benchmark score continues to be amongst the highest worldwide.
